FAQs
HOW DO I GET HELP?
Check out our frequently asked questions below. If you still can't find your answer, please contact us via our Contact page or online@dottedzebra.com. Our team is available Monday to Friday 9:00 am - 6:00 pm EST to support you.
WHAT IF YOUR SHIPPING POLICY?
All orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day. Standard U.S shipping carrier rates apply. Once shipped, ground delivery typically takes five to eight business days. Please note, business days do not include weekends or holidays.
HOW LONG UNTIL MY ORDER SHIPS?
Orders typically take 1-3 business days to process before shipping out. Once your order is shipped, you will receive an email notification with the tracking number. U.S. ground shipping typically takes 5-8 business days to deliver.
HOW DO I CHECK MY ORDER?
Order status and tracking updates will be sent via email notifications. If you have any order status questions, contact us at online@dottedzebra.com with your order number.
WHAT IS MY ORDER IS WRONG?
In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately at online@dottedzebra.com within 14 days of receiving the order. We will work with you to arrange a return, replacement, refund or credit. Order issues reported outside this timeframe may not be eligible to be reviewed.
CAN I CANCEL OR CHANGE MY ORDER?
We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.
WHAT IS YOUR RETURN POLICY?
Return orders must be returned within 30 days of the order date, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable. To initiate an eligible return request, please contact us at online@dottedzebra.com for return instructions.
WHAT PAYMENT METHODS DO YOU OFFER?
We accept standard credit cards such as Visa, Discover, Mastercard, and American Express.
I CHANGED MY MIND, OR AM NOT HAPPY WITH MY ORDER. WHAT CAN I DO?
If you change your mind about your for any reason, you are entitled to a full refund in the form of a store credit, upon your order’s complete and safe return to our warehouse in it’s original, unopened condition.
ARE YOUR PRODUCTS CRUELTY FREE?
YES!!! All Dotted Zebra’s products are 100% cruelty free. We are strongly against animal testing!
WHERE CAN I FIND DOTTED ZEBRA PRODUCTS IN STORE?
United States – We are available in multiple retail locations across America. Retail store locations will be available on this website soon.
Gulf Regions (UAE, Saudi Arabia, Qatar) – Available at L’etoile stores
Europe – Available at Kosmelita Stores, Online soon at dottedzebra.eu
Australia – available soon at dottedzebra.com.au