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Frequently Asked Questions

Where can I find an ingredients list?

The full ingredients list for each product can be found on under the ‘Ingredients’ tab on the corresponding product page.

Are your products cruelty free?

YES!!! All Dotted Zebra’s products are 100% cruelty free. We are strongly against animal testing!

Where can I find dotted zebra products in store?

We are only beginning our journey as a brand, and with product available online only. However, we have big plans to expand to retailers all around the world in the near future.

Do you ship to my country?

If you cannot find your country on the shipping calculator list, please contact our friendly team at info@dottedzebra.com, with your postage location and we will aim to get back to you within 1 – 2 business days.

How long will shipping take?

Shipping times are located under the shipping tab on the corresponding product page.

Where is my order?

You can track your order with your unique order tracking number provided to you by email.

My order didn’t arrive

If your order is missing, please contact our support team at info@dottedzebra.com and we will be happy to assist you.

My order arrived damaged, missing products or was completely incorrect, what can I do?

If any of your order is damaged, missing or incorrect, please email our friendly team at info@dottedzebra.com. Please attach all images and details of the issue so we can rectify it as soon as possible.

I changed my mind, or am not happy with my order. What can I do?

If you change your mind about your for any reason, you are entitled to a full refund in the form of a store credit, upon your order’s complete and safe return to our warehouse in it’s original, unopened condition.

My coupon code won’t work, what do I do?

For any technical issues with the checkout, or any other element of the site, please contact our team at info@dottedzebra.com. Please note that all orders are final and we do not process refunds on incorrectly entered coupon’s or voucher codes.

To see our full terms & conditions, click here.

Still need help? You can contact our friendly team at info@dottedzebra.com and we will aim to get back to you within 1 – 2 business days.

Where can I buy dotted zebra products?

At the moment we are stocked online only through this website and Amazon! Worldwide shipping is available, so you get the best of Australian Skin Care anywhere in the world!

Want to become a DZ stockist?

If you are interested in stocking Dotted Zebra products in your store or on your site please do not hesitate to contact us at info@dottedzebra.com! We would love to hear from you!

Hello!

Returning Customer

Dotted Zebra

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